To schedule or reschedule your delivery, please call 614.345.0200.
What to Expect On Delivery
Approximate time frames can be obtained after 5:00 pm the day prior to delivery by calling your store location. Our delivery team will call customers 30 minutes prior to arriving.
In preparation for the delivery of your new furniture, we ask that you do the following:
- Make payment of any unpaid cash balances due; convenient credit card payment can be made over the telephone or at our store.
- Clear all pathways.
- Remove existing furniture to be replaced.
- Remove all breakable items in the delivery path.
- Protect family pets, as doors will be open during delivery.
For liability reasons, our delivery team is limited in their ability to move existing furniture into other areas of the home. Additionally, our delivery team may recommend not installing your merchandise if, in their opinion, delivery may cause damage to your home or furniture. If such deliveries are requested, you will be asked to sign a waiver of liability, and any damage incurred will be your responsibility.
If for any reason you are unable to accept delivery on a previously scheduled day, please call us at: 614-345-0200 (Columbus) or 513-372-6464 (Tri-County).
Merchandise must be paid in full prior to pick-up. Please call in advance to verify availability. Please bring a vehicle appropriate to your purchase, as well as necessary pads to provide protection. We will supply plastic and twine but you will be responsible for securing the load.
Columbus Warehouse / Distribution Center
3800 Zane Trace Drive, Columbus, OH 43228
Columbus Pickup Hours:
Monday and Tuesday: 12-7
Wednesday thru Saturday: 9-4
Cincinnati Pickup Location
11750 Commons Dr., Springdale, OH 45246
Cincinnati Pickup Hours:
Saturday: 10:00 am – 6:00 pm
Sunday: 12:00 pm – 6:00 pm